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Contact:

I'm LinkedIn and Google-Plussed.

Mail and packages, use maildrop:
Norman Sperling
2625 Alcatraz Avenue #235
Berkeley, CA 94705-2702

cellphone 650 - 200 - 9211
eMail normsperling [at] gmail.com

Norm Sperling’s Great Science Trek: 2014

San Luis Obispo
Santa Barbara
Palm Springs
Death Valley
Tucson
El Paso
Corpus Christi
Baton Rouge
Tampa
Everglades
Key West
Winter Star Party, Scout Key
Miami

MARCH 2014:
up the Eastern seaboard
mid-South

APRIL 2014:
near I-40, I-30, and I-20 westbound

MAY 2014:
near US-101 northbound
May 17-18: Maker Faire, San Mateo
May 23-26: BayCon, Santa Clara

California till midJune

JUNE 2014:
Pacific Northwest

JULY 2014:
Western Canada, eastbound

AUGUST 2014:
near the US/Can border, westbound
August 22-on: UC Berkeley

Speaking engagements welcome!
2014 and 2015 itineraries will probably cross several times.

Loyal Old Customers

© Norman Sperling, June 21, 2011

I was talking business with another proprietor of a decades-old science business. We both have loyal customers. For both,
* most pay by check, instead of credit card or PayPal
* a few fill out their checks by typewriter (yes, in 2011)
* a few don't like the prices' .95 and round their checks up to .00
* none of their checks bounce.

The "typewriter" aspect no doubt marks people who have not fully adopted computers, because hardly anyone else keeps a typewriter handy. Customers who have been loyal for decades are, by definition, older, so this is no surprise.

The preference for checks is not just a failure to adopt newer technologies, since credit cards became very common by the 1960s. Some feel less secure about giving out their credit card numbers.

Their checks are always good. They want the product, and they'll want the next one too. They're quite content to transfer the money. They don't begrudge the price. It is tempting to read into this the high ethics of science, too.

Paying the rounded dollar instead of the .95 shows these customers' rationality overpowering their emotional reaction to the price. I've never heard of this happening outside of science businesses. Lots of business have thought of charging rounded prices, and many have tried it. Sales slump horribly. Customers only buy when prices end in .95 or .97 or .98 or .99. Only merchants that end their prices that way survive. I once raised the price of an item from $4.35 (which was determined by standard pricing formulae) to $4.95, and thereby markedly increased sales. That's the way customers want things ... except for this extreme intellectual fringe, who are so repulsed by that practice that they send $27.00 for a $26.95 product. They have no way of knowing what a pricing formula would actually call for - the formulaic price might actually end in .31 or .78 or anything else.

The Journal of Irreproducible Results
This Book Warps Space and Time
What Your Astronomy Textbook Won't Tell You

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